Refund Policy

 

At Rawaj Express, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our refund policy is designed to ensure that customers are informed about their rights and the procedures involved in obtaining a refund for their purchases.

Eligibility for a refund is contingent upon the condition of the product. Items must be returned in their original packaging, unused, and in the same condition as received. This includes all accessories, manuals, and any promotional items that were included with the purchase. Refund requests must be initiated within 7 days of the purchase date to be considered valid.

To initiate a refund, customers must contact our customer service team. This can be done through our designated communication channels, where customers will be required to provide their order number and a brief description of the reason for the return. Upon approval, customers will receive instructions on how to return the item.

Refunds will be processed using the original payment method. It is important to note that processing times may vary based on the payment provider, and customers should expect to see the refund reflected in their account within 2 to 3 business days after the return is received and inspected.

In cases where the product is defective or not as described, customers are entitled to a full refund, including any shipping costs incurred during the initial purchase. However, if the return is due to a change of mind or other non-defective reasons, customers may be responsible for return shipping costs.

Rawaj Express reserves the right to refuse a refund if the return policy is not adhered to. This includes instances where the product has been damaged, altered, or shows signs of use beyond what is necessary to assess its nature and functionality.

For any additional questions regarding our refund policy or the return process, customers are encouraged to reach out to our customer service team for further assistance. We are committed to ensuring that our customers have a clear understanding of their rights and the steps necessary to obtain a refund.